Vaibaji FAQ — all your questions answered
All Answers in One Place

No, each person may only open one account. Creating multiple accounts using the same mobile number or ID may result in all accounts being permanently suspended and any funds forfeited.

KYC verification is typically completed within 12–24 hours. During peak periods, it may take up to 48 hours. Uploading clear, high-quality images helps speed up the process.

You can update your email, contact details, and password from the dashboard. To change name or ID-related information, please contact the support team.

Yes, you can close your account by contacting the support team. Make sure to withdraw your balance before doing so. For responsible gaming, Responsible Gaming View page.

Click "Forgot Password?" on the login page. An OTP will be sent to your registered mobile number. Use it to set a new password — the whole process takes just two minutes.

Multiple incorrect password attempts will temporarily lock your account. It unlocks automatically after 30 minutes. To regain access sooner, reach out to our live chat support.

You can enable 2FA from the security settings in your dashboard. You'll need to verify an OTP sent to your mobile at every login. Enabling this significantly improves your account security.

If your old number is no longer active, try logging in with your email. To update your number, contact the support team with your new number and identity verification details.

Vaibaji supports a wide range of payment methods, including mobile banking, e-wallets, and bank transfers. Local payment options are regularly updated to keep things convenient for users in Bangladesh.

The minimum deposit amount may vary depending on the payment method. Generally, deposits can be made from as low as BDT 100. For the latest information, Deposit View page.

Withdrawal requests are typically processed within 1–24 hours. Accounts with completed KYC verification enjoy faster processing. Bank transfers may take 1–3 business days.

Keep your deposit payment reference number and screenshot handy. If your balance doesn't update within 15 minutes, contact support via live chat with your payment proof — the issue will be resolved promptly.

Vaibaji generally does not charge fees on withdrawals. However, your payment gateway or bank may apply their own transfer charges. Contact our support team for the latest fee details.

A welcome bonus is automatically credited on your first deposit after registration. The bonus amount and terms may change from time to time. For the latest offer, Promotions View page.

Each bonus has its own wagering requirements. Bonus funds generally cannot be withdrawn directly — you must place a specified amount in bets before becoming eligible to withdraw. For details, Terms and Conditionsavailable at.

The weekly cashback bonus is calculated as a fixed percentage of your net losses for that week. Cashback is credited to your account automatically every Monday.

Yes, if you refer a friend and they register and make their first deposit, you will receive a referral bonus. Your referral code can be found in the dashboard.

Vaibaji offers Live Casino (roulette, blackjack, baccarat), hundreds of slots, Sports Betting (cricket, football, tennis), virtual sports, and much more. Casino & Slot Games See full details on the page.

Absolutely. Vaibaji is built mobile-first, so you get a full experience directly from any Android or iOS browser — no app download required.

Yes, Vaibaji's Live Casino features trained professional dealers who deal in real time. You can interact with them directly via HD video streaming.

Vaibaji uses software from certified game providers. All games run on RNG (Random Number Generator) technology, ensuring every outcome is completely random and fair.

You can place live and pre-match bets on 20+ sports, including cricket, football, tennis, badminton, and basketball. Odds are available for all major tournaments worldwide, including Bangladesh and India. Bet See full details on the page.

Instant support is available via live chat on the platform. You can also reach us by email. Our Bangla-speaking support team is available 24 hours a day, 7 days a week.

Yes, the Vaibaji support team provides full assistance in Bangla. Bangla support is maintained specifically to serve the language needs of Bangladeshi users.

You can submit any complaint through live chat or email. We aim to respond within 24 hours of receiving your complaint. Complex issues may take up to 72 hours to resolve.