Privacy Policy — How your information stays secure at Vaibaji

As a responsible online gaming platform, Vaibaji treats user privacy as a core principle. This privacy policy applies to the Vaibaji website, mobile app, and all digital services. It is in effect whether you create an account, use our services, or simply browse the website.

The purpose of this policy is to clearly explain what data Vaibaji collects, why it is collected, and how it is used and protected. We believe transparency is the foundation of trust.

• This policy is prepared in compliance with international data protection laws, including GDPR.
• By using Vaibaji's services, you are agreeing to this policy.
• This policy is updated regularly — the date of the latest revision is always shown at the top.

Vaibaji collects two types of data — what you provide directly, and what is generated automatically as you use our services.

Vaibaji collects data in multiple ways — directly from you and automatically through technology.

• At Registration: Information you provide directly when creating an account.
• For KYC verification: Documents submitted for identity verification.
• At the Time of Transaction: Payment information related to deposits and withdrawals.
• Automatically: Through cookies, log files, and tracking technologies.
• From Third Parties: From payment providers and identity verification services.
• Contact support: Information you share with us via live chat or email.

Vaibaji uses your data only for clearly defined, legitimate purposes — never beyond what was originally intended.

• Account creation, management, and verification.
• Processing deposits, withdrawals, and other financial transactions.
• Prevention of fraud, money laundering, and illegal activities.
• Responsible Gaming monitoring and support.
• Customer Service & Technical Support.
• Platform development and improvement of user experience.
• Meeting legal obligations and reporting to regulatory authorities.
• Relevant promotional communications, with your consent.

Vaibaji never sells your data. However, it may be shared with trusted third parties in certain specific circumstances.

• Payment Processors: With mobile banking and card providers to process transactions.
• Identity Verification Services: With auditing firms for KYC completion.
• Law Enforcement: When required by law or court order.
• Regulatory Authority: In mandatory reports required by licensing authorities.
• Technology Partners: For platform operations — under strict confidentiality agreements.

The Vaibaji website uses cookies and similar technologies to improve service quality and personalize your experience.

• Essential Cookies: For login sessions and security — cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: For collecting site usage statistics — you can turn this off.
• Cookies can be controlled or deleted through your browser settings.
• Disabling cookies may cause some features or services to not function properly.

Vaibaji employs industry-leading technologies and practices to protect your data. Security measures are reviewed and upgraded on a regular basis.

• All data transmissions are protected with 256-bit SSL/TLS encryption.
• Financial data is stored in compliance with PCI-DSS standards.
• Two-Factor Authentication (2FA) is available for all accounts.
• Firewalls and intrusion detection systems to protect servers and databases.
• Regular security audits and vulnerability assessments are conducted.
• Employee access to data is restricted on a need-to-know basis (Least Privilege principle).

Vaibaji does not retain your data longer than necessary. Retention periods depend on the type of data and applicable legal requirements.

• Active account data — retained for the duration the account remains active.
• Financial transaction records — minimum 5 years (legal requirement).
• KYC documents — minimum 5 years after account closure.
• Inactive accounts — data may be minimized after 12 months.
• After withdrawal of marketing consent — deleted immediately.

As a Vaibaji user, you have certain important rights regarding your data. Contact our support team to exercise any of these rights.

Vaibaji's services are strictly for adults. No one under the age of 18 may use Vaibaji, and we do not collect data from minors.

• Age is verified at the time of registration.
• Any data inadvertently collected from minors is deleted immediately.
• Parents may report any concerns about a minor accessing Vaibaji.

Vaibaji is an international platform. Your data may be stored on servers outside Bangladesh, in which case international data protection standards are fully observed.

• Data transfers follow GDPR and international data protection frameworks.
• Appropriate safeguards are in place for all transfers to third countries.
• All third-party service providers are required to comply with our privacy standards.

Vaibaji may update this privacy policy from time to time. For significant changes, notice will be provided via email or on the website.

• The date at the top of this page will be updated with each revision.
• Continued use of our services after an update constitutes acceptance of the revised policy.
• Our dedicated support team is available to help with any privacy-related questions.